IVR stands for Interactive Voice Response. It's one of the advanced technology that is an automated telephonic system. It helps to interact and communicate with the users to get information. It can also route calls to the concerned recipients. Interactive Voice Response also provides the responses that you need in the form of voice, text messages or emails, etc. IVR is also a kind of service every business can easily avail of.
Have you ever tried to call any company? Yes? you often heard a recorded voice before a call center agent picks the call and assists you. For instance, if you call your Internet service provider and you hear the voice: "To reach customer support, press one. To connect with the sales team, press two." That's how IVR functions.
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